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Technical Support

Remote Support

Remote Support allows our support team to remotely access your computer to assist you with basic issue’s related to your studies, such as downloading and installing the case study.

To access Remote Support you will require a Session ID, which will be given to you by our support team.

By entering a session ID, you agree that you have read the important information section below.

Important Information

By requesting and accepting a remote session from a Logistics Learning Alliance Ltd team member to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. Logistics Learning Alliance Ltd does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Logistics Learning Alliance Ltd materials, software or system performance.

Logistics Learning Alliance Ltd recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before allowing the Logistics Learning Alliance Ltd team member to initiate a remote support session. Logistics Learning Alliance Ltd further recommends that you remain seated at your desktop throughout the entire remote session.

Logistics Learning Alliance Ltd will call before any session is established and agreed upon. Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. Logistics Learning Alliance Ltd will not be held responsible for any data loss if any occurred during or after a remote session.

Logistics Learning Alliance Ltd continuously undertakes to take the utmost care when in use of your computer. However, Logistics Learning Alliance Ltd cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.

LLA Logistics Learning Alliance