This qualification is an ideal starting point for those starting out in a customer service role. This is a short course and learners will complete 2 Mandatory Units that cover a number of areas that support working in an office environment:

• Communicate verbally with customers
• Principles of customer service

This programme follows Assessment Route 1 and Learners will submit question and answer style assignments to complete it.

This qualification is ideal for those just starting out in the an office based or administration role. This is an Assessment Route 2 programme and learners will need to be in a relevant workplace role. This programme will require the learner to complete 6 mandatory units and a number of optional choices. The 6 mandatory units are:

• Understand employer organisations
• Communication in a business environment
• Principles of providing administrative services
• Manage personal performance and development
• Develop working relationships with colleagues
• Principles of business document production and information management

There are also a good number optional choices that cover different areas of working in a Office or Business Environment, which mean this programme can be tailored to meet the needs of most roles, these areas include:

• The use of office equipment and telephone systems
• Using office based systems and software
• Dealing with information and information storage systems
• Handling with Visitors and Meetings
• Analysing and preparing data
• Working with finance systems
• Introductions to Marketing, Customer Service and Team leading.

Learners will meet with their tutor (call or zoom) when starting this programme to look at the optional choices that will suit them best.

This qualification is ideal for those just starting out in a customer service role. This is an Assessment Route 2 programme and learners will need to be in a relevant workplace role. This programme will require the learner to complete 5 mandatory units and a number of optional choices. The 5 mandatory units are:

• Understand employer organisations
• Deliver customer service
• Understand customers
• Principles of customer service
• Manage personal performance and development

There are also a good number optional choices that cover different areas of working in a customer service role, which means this programme can be tailored to meet the needs of most roles, these areas include:

• Communication Skills
• Resolving Customer Service Issues
• Handling Complaints
• Dealing with difficult customers
• Developing Customer Relationships
• Handling Feedback
• Processing Customer Information

Learners will meet with their tutor (call or zoom) when starting this programme to look at the optional choices that will suit them best.

This qualification is short course focused Risk Assessment in the workplace. This is a short course and learners will complete a single Mandatory Unit that gives a strong introduction to risk assessment, its importance to any company, along with it’s relationship to health and safety. As part of this unit learners will explore:

• The causes of Workplace, injuries, ill health and fatalities.
• The prevention of accidents
• The role of risk assessment
• Legal obligations relating to risk assessment.
• Understanding risks and hazards
• Completing a risk assessment.

This programme follows Assessment Route 1 and Learners will submit question and answer style assignments to complete it. Learners will also be asked to complete a simple risk assessment as part of this programme.

This qualification is short course focused on introducing learners to the basics of COSHH. Learners will complete a single Mandatory Unit that gives an introduction to understanding Substances Hazardous to Health that they may come across in the workplace and the responsibilities for handling and storing them safely. As part of this unit learners will explore:

• Employers’ and Employee’s responsibilities
• Hazardous substance safety information
• Understanding what a Hazardous substance is
• Risk Assessment
• Precautions and Procedures relating to Hazardous substances

This programme follows Assessment Route 1 and Learners will submit a question and answer style assignment to complete it.

This qualification is short course focused on Business Improvement Techniques. Learners will complete 2 Mandatory Units that give a strong introduction to uses and benefits of BIT, using Kaizen as a focus to explore improvement activities and moving on to look at the impact of strong teamwork. The 2 mandatory units are

• Contributing to the Application of Continuous Improvement Techniques (Kaizen)
• Contributing to effective team working

During these unit’s learners will explore:

• The principles of continuous improvement
• Productivity and waste
• Benchmarking and KPI
• Appropriate environments for change
• Working relationships and effective teamwork
• Communication
• Team Skills and Experience

This programme follows Assessment Route 1 and Learners will submit question and answer style assignments to complete it.

This qualification aims to give learners an introduction to Lean and its impact on Business Improvement and Teamwork. Learners will complete 3 Mandatory Units which are :

• Working in teams.
• Business improvement tools and techniques.
• Lean organisation techniques.

This programme follows Assessment Route 1 and Learners will submit question and answer style assignments to complete it.

This qualification aims to give learners an introduction to both Data Protection and Data Security. Learners will complete 4 Mandatory Units which are:

• Understanding threats to ICT systems and data.
• Understanding data protection legislation
• Understand the consequences of not protecting data
• Legal obligations relating to risk assessment.
• Principles of organisational data procedures

This programme follows Assessment Route 1 and Learners will submit question and answer style assignments to complete it.